Business Advisory Associate - Retail Banking Card Operations

Role Overview Accenture is hiring a Business Advisory Associate to support its Banking Operations practice in Chennai. This role focuses on Retail Banking Card Operations, specifically handling card dispute and chargeback claims in line with regulatory standards. You will be part of a team that helps banking clients transform their operations into agile, efficient, and customer-focused models. Key Responsibilities - Review and assess dispute claims to determine the authenticity of card chargeback requests - Process claims in compliance with Regulation E guidelines and internal banking policies - Handle routine operational problems by referencing established procedures and general guidelines - Collaborate closely with your immediate team and report to a direct supervisor - Execute daily work tasks based on detailed to moderate-level instructions and follow thorough guidance on new assignments - Contribute as an individual team member within a defined and focused scope of work Required Qualifications - Any graduate degree from a recognised institution - 1 to 3 years of work experience, preferably in banking or financial services operations - Familiarity with banking services including account management, KYC, credit card processing, and transaction handling - Willingness to work in rotational shifts as required by the business - Good analytical and decision-making skills with attention to detail Why Join Us Accenture is a globally recognised professional services leader with a presence in over 120 countries and a workforce of more than 784,000 professionals. Joining Accenture means being part of a culture that harnesses the power of technology, human ingenuity, and continuous innovation to drive meaningful impact for clients and communities worldwide.

- Any graduation from a recognised university - 1 to 3 years of relevant experience in banking or operations - Knowledge of retail banking and card operations - Understanding of KYC, account management, and transaction processing - Familiarity with Regulation E and chargeback processes - Strong analytical and problem-solving skills - Ability to work in rotational shifts - Good communication and team collaboration skills

- Opportunity to work with a global Fortune 500 company - Exposure to leading banking and financial services clients - Structured learning and career development programmes - Inclusive and diverse workplace culture - Access to Accenture's global network of Advanced Technology and Intelligent Operations centres