Business Advisory Associate - Retail Banking Card Operations

Role Overview Accenture is hiring a Business Advisory Associate to join its Banking Operations team in Chennai. In this entry-level role, you will support retail banking card operations with a focus on dispute resolution and chargeback processing. You will work within a structured team environment, contributing to the transformation of banking operations into agile and resilient models that meet regulatory and customer expectations. Key Responsibilities - Review and evaluate dispute claims to determine the authenticity of card chargeback requests - Process chargeback claims in compliance with Regulation E guidelines - Handle routine operational problems by referencing established precedents and general guidelines - Coordinate daily tasks under moderate supervision from your direct team lead - Contribute as an individual team member within a clearly defined and focused scope of work - Work in rotational shifts as required by the project Required Qualifications - Any graduation degree from a recognised university - 1 to 3 years of relevant experience in banking services or financial operations - Familiarity with retail banking processes such as account management, KYC, credit card operations, and payment processing - Understanding of card dispute management and chargeback regulations including Regulation E - Strong attention to detail and ability to follow process-driven guidelines accurately - Good communication skills for effective interaction within the team Why Join Us Accenture is a globally recognised professional services leader with over 784,000 professionals serving clients across 120 countries, offering you an opportunity to grow within one of the world's most advanced intelligent operations networks. This role offers a strong foundation in banking operations within a dynamic, technology-powered work environment.

- Any graduation degree - 1 to 3 years of experience in banking or financial operations - Knowledge of retail banking and card operations - Understanding of chargeback processes and Regulation E - Ability to follow operational guidelines and precedents - Good communication and teamwork skills - Willingness to work in rotational shifts

- Work with a globally recognised professional services company - Exposure to international banking operations and clients - Structured on-the-job training and mentorship - Career growth within Accenture's Intelligent Operations network - Collaborative and inclusive work culture