Business Advisory Associate - Retail Banking Card Operations

Role Overview Accenture is seeking a Business Advisory Associate to join its Banking Operations team in Chennai. In this role, you will support retail banking card operations with a focus on dispute resolution and chargeback management under Regulation E guidelines. You will be part of a high-performing team that helps banking clients build agile, resilient operational models while delivering outstanding service quality. Key Responsibilities - Review and evaluate card dispute claims to determine the authenticity of chargeback requests in line with Regulation E - Support banking operations including account management, transaction processing, KYC, loans, credit cards, and payment facilitation - Resolve routine operational issues by referencing established precedents and general guidelines - Collaborate with your immediate team and supervisor to ensure daily work tasks are completed accurately and on time - Maintain compliance with banking regulations and internal quality standards throughout all assigned tasks Required Qualifications - Any graduation degree from a recognised institution - 1 to 3 years of experience in banking services or related operations - Basic understanding of retail banking products including cards, loans, and transaction processing - Willingness to work in rotational shifts as required - Strong attention to detail and ability to follow structured workflows and guidelines Why Join Us Accenture is a global leader in digital, cloud, and security services, serving clients across more than 120 countries with a workforce of over 784,000 professionals. Joining Accenture means becoming part of a culture that champions innovation, continuous learning, and shared success for its people and clients alike.

- Any graduation degree - 1 to 3 years of experience in banking or financial services operations - Knowledge of retail banking card operations and chargeback processes - Familiarity with Regulation E guidelines - Ability to work in rotational shifts - Strong analytical and problem-solving skills - Good communication and team collaboration skills

- Opportunity to work with a globally recognised professional services firm - Exposure to international banking clients and operations - Structured training and development programs - Inclusive and diverse workplace culture - Career growth opportunities across Accenture's global network