Business Advisory Associate - Retail Banking Card Operations

Role Overview Accenture is hiring a Business Advisory Associate to support its Banking Operations practice in Chennai. In this entry-level role, you will work within a structured team environment to help banking clients modernise their operations, improve productivity, and stay compliant with regulatory requirements. You will be part of a global professional services network that serves clients across more than 120 countries using advanced technology and intelligent operations. Key Responsibilities - Review dispute claims to assess the authenticity of card chargeback requests and process them in accordance with Regulation E guidelines - Support banking clients in areas such as account management, KYC processes, transaction processing, and card operations - Solve routine operational problems by following established precedents and referring to general process guidelines - Collaborate within your immediate team and report to your direct supervisor on day-to-day tasks - Contribute as an individual team member with a clearly defined and focused scope of work - Work across rotational shifts as required by the business Required Qualifications - Any graduate degree from a recognised university - 1 to 3 years of relevant experience in banking services or financial operations - Familiarity with retail banking concepts including card operations, chargeback processes, and Regulation E - Strong attention to detail with the ability to follow structured instructions on new and recurring assignments - Good communication skills for effective interaction within the team Why Join Us Accenture offers a dynamic work environment where you can build a strong foundation in banking and financial services while working alongside some of the most skilled professionals in the industry. You will have access to world-class learning resources and the opportunity to grow within one of the largest professional services companies globally.

- Any graduation from a recognised university - 1 to 3 years of experience in banking or financial services operations - Knowledge of retail banking card operations and chargeback processes - Understanding of Regulation E guidelines - Ability to follow detailed instructions and work within defined process frameworks - Strong analytical and problem-solving skills for routine operational tasks - Good interpersonal and communication skills - Willingness to work in rotational shifts

- Opportunity to work with a globally recognised professional services leader - Exposure to large-scale banking transformation projects - Structured learning and career development programmes - Collaborative and inclusive work culture - Access to Accenture's global network of Advanced Technology and Intelligent Operations centres