Business Advisory Associate - Retail Banking Card Operations

Role Overview Accenture is seeking a Business Advisory Associate to join its Banking Operations team in Chennai. In this entry-level role, you will support retail banking card operations by reviewing dispute claims, verifying chargeback authenticity, and ensuring compliance with Regulation E. You will be part of a collaborative team that helps banking clients build agile, resilient operating models that keep pace with evolving customer expectations and regulatory requirements. Key Responsibilities - Review and assess dispute claims to verify the authenticity of card chargeback requests in accordance with Regulation E - Support banking operations by processing transactions and assisting with account management tasks including KYC and credit card operations - Solve routine operational problems by referencing established precedents and general operational guidelines - Collaborate within your team and report to your direct supervisor on daily work tasks and newly assigned responsibilities - Contribute as an individual team member within a defined and focused scope of work - Work in rotational shifts as required by business needs Required Qualifications - Any graduate degree from a recognised university - 1 to 3 years of relevant experience in banking services or financial operations - Familiarity with retail banking concepts including card operations, KYC, and dispute resolution - Ability to follow detailed instructions and apply guidelines to complete daily tasks accurately - Good communication skills for effective interaction with team members and supervisors Why Join Us Accenture is a globally recognised professional services leader operating across more than 120 countries, offering you the opportunity to grow your career alongside 784,000 talented professionals. Joining Accenture means being part of an organisation that combines cutting-edge technology with human ingenuity to drive meaningful impact for clients across more than 40 industries.

- Any graduate degree from a recognised university - 1 to 3 years of experience in banking or financial services - Knowledge of retail banking card operations and dispute resolution processes - Understanding of Regulation E and chargeback claim procedures - Ability to follow detailed instructions and work within defined guidelines - Strong communication and team collaboration skills - Willingness to work in rotational shifts

- Opportunity to work with a global Fortune 500 professional services company - Exposure to leading banking clients across international markets - Access to Accenture's Advanced Technology and Intelligent Operations network - Structured on-the-job training and career development support - Inclusive and diverse workplace culture