Business Advisory Associate - Retail Banking Card Operations

Role Overview Accenture is seeking a Business Advisory Associate to join its Banking Operations team in Chennai. In this entry-level role, you will support retail banking card operations by reviewing and resolving dispute claims and chargebacks in compliance with Regulation E. You will be part of a collaborative team environment that helps banking clients build agile and resilient operational models. Key Responsibilities - Review dispute claims to determine the authenticity of card chargeback requests and process them in accordance with Regulation E - Solve routine operational problems by referring to established precedents and general guidelines - Carry out daily work tasks as per detailed instructions provided by supervisors - Collaborate within your immediate team and report directly to your supervisor for guidance on new assignments - Contribute as an individual team member within a defined and focused scope of work Required Qualifications - Any graduation degree from a recognised university - 1 to 3 years of relevant experience in banking services or related operations - Basic understanding of retail banking, card operations, KYC processes, and transaction management - Willingness to work in rotational shifts as required by the business - Strong attention to detail and ability to follow process-driven workflows Why Join Us Accenture is a globally recognised professional services leader with a presence in more than 120 countries and a workforce of over 784,000 professionals, offering you a dynamic career path with access to world-class technology and operations expertise. Joining Accenture means becoming part of an organisation committed to innovation, inclusion, and delivering meaningful impact for clients across 40-plus industries.

- Any graduation degree from a recognised university - 1 to 3 years of experience in banking or financial services operations - Knowledge of retail banking services including card operations and KYC - Familiarity with chargeback processes and Regulation E compliance - Ability to follow detailed instructions and established process guidelines - Strong analytical and problem-solving skills for routine operational tasks - Willingness to work in rotational shifts

- Opportunity to work with a global Fortune 500 professional services company - Exposure to large-scale banking operations and digital transformation projects - Structured onboarding with detailed training and supervisor guidance - Access to Accenture's advanced technology and intelligent operations network - Career growth opportunities across 40-plus industries globally