Business Advisory Analyst - Voice

Role Overview Accenture is hiring a Business Advisory Analyst for its Engagement Centre in Gurugram, focusing on Next Generation Customer Operations. In this voice-based role, you will serve as the frontline point of contact for customers, handling a wide range of inbound queries, complaints, and service requests across multiple channels. You will work with a globally recognised professional services organisation that empowers its people to deliver technology-driven solutions to clients across 120 countries. Key Responsibilities - Handle inbound and outbound customer interactions including complaint resolution, order and return processing, and general product inquiries - Manage service and support escalations and route calls to Tier 2 departments as required - Track and report system issues in a timely manner and stay updated on system changes - Adhere to service level agreements, account KPIs, and assigned operational schedules - Assist customers with website registration inquiries and trade or marketing-related questions - Contribute to process documentation and support newly introduced processes as required Required Qualifications - Any graduate degree from a recognised university - 3 to 5 years of experience in inbound and outbound customer service roles - Demonstrated ability to work effectively under pressure in a fast-paced environment - Familiarity with multichannel or multimedia customer support including technical support and trade marketing activities - Strong communication skills and a customer-first mindset Why Join Us Accenture offers an exceptional work environment where innovation meets purpose, giving you the opportunity to grow alongside some of the brightest minds in the industry. Be part of a diverse, inclusive global team that is committed to delivering real value for clients and communities worldwide.

- Any graduate degree - 3 to 5 years of customer service experience - Inbound and outbound call handling experience - Ability to work under pressure - Familiarity with multichannel support environments - Strong verbal communication skills - Knowledge of customer service KPIs and SLAs

- Work with a globally recognised Fortune 500 company - Exposure to next-generation customer operations - Structured career growth and learning opportunities - Collaborative and inclusive work culture