Application Tech Support Practitioner

Role Overview Accenture is looking for a motivated Application Tech Support Practitioner to serve as the primary bridge between clients and technical systems or applications. This role demands a strong commitment to quality service delivery, outstanding communication skills, and the ability to diagnose and resolve client issues using in-depth product knowledge. You will play a key role in keeping world-class enterprise systems running smoothly while building your career in a global IT environment. Key Responsibilities - Deliver efficient and professional Service Desk Voice Support to clients on a day-to-day basis - Troubleshoot and resolve client-reported issues within defined timelines to maintain high satisfaction levels - Participate actively in problem-solving discussions and contribute practical solutions - Document, track, and follow up on all client issues and their resolutions using ticketing tools - Collaborate with cross-functional teams to ensure seamless issue resolution and service continuity - Support continuous improvement initiatives by sharing insights and feedback from client interactions - Build and retain product and process knowledge to independently handle recurring technical queries Required Qualifications - Graduate degree in any discipline - 0 to 2 years of experience in Service Desk Management or a related technical support role - Proficiency in Service Desk operations including voice-based client support - Familiarity with the ITIL framework for IT service management - Hands-on experience with ticketing systems such as ServiceNow or Remedy - Strong troubleshooting ability and a problem-solving mindset - Excellent verbal communication and customer service skills Why Join Us Accenture offers a dynamic and inclusive work culture where freshers and early professionals can grow rapidly with access to global tools, training, and mentorship. This is an excellent opportunity to launch your IT support career with one of the world's leading technology and consulting firms.

- Graduate degree in any discipline - 0 to 2 years of experience in Service Desk Management or Voice Support - Knowledge of ITIL framework for service management - Experience with ticketing systems such as ServiceNow or Remedy - Strong troubleshooting and problem-solving skills - Excellent communication and customer service skills - Ability to collaborate with cross-functional teams