Semi Voice Process Executive and Senior Executive

Role Overview Hexaware Technologies is hiring for Semi Voice Process roles in customer support and retention. This position involves handling customer inquiries through a blend of voice and chat channels while maintaining excellent service standards. Immediate joiners with strong communication skills are preferred for this customer-facing role. Key Responsibilities - Handle inbound and outbound customer calls with professional communication - Resolve customer inquiries and complaints efficiently and promptly - Provide customer retention support through voice and chat channels - Maintain high typing accuracy of 90% with minimum 25 words per minute - Document customer interactions and maintain service quality standards - Work on a rotational shift schedule with 5 days work and 2 days off Required Qualifications - Any graduate or equivalent qualification (arrears candidates can apply) - Strong English communication skills with good grammar and pronunciation - Fluency in Tamil language for better customer interaction - Minimum typing speed of 25 WPM with 90% accuracy - Immediate availability to join without notice period Why Join Us Join Hexaware Technologies, a leading IT services and consulting company with a strong presence in India. We offer immediate employment opportunities with career growth in customer support and blended process roles.

- Any graduate qualification - Excellent English communication skills - Fluency in Tamil language - Typing speed minimum 25 WPM with 90% accuracy - Strong grammar and sentence construction - Clear pronunciation and professional communication - Experience in inbound or outbound calls preferred - Comfortable with voice and blended processes - Ability to resolve customer complaints professionally - Immediate joiner status required

- Permanent full-time employment - Rotational shift with 2 days off - Opportunity to work with leading IT services company - Career growth in customer support domain - Professional development in voice and blended processes