Customer Service Representative - Voice Process BPO

Role Overview Hexaware Technologies is actively hiring Customer Service Representatives for its US Background Verification Voice Process at its Ghansoli facility in Navi Mumbai. This is a full-time permanent opportunity open to HSC pass and graduate freshers as well as candidates with up to 2 years of BPO experience. If you have strong English communication skills and enjoy a structured work environment with fixed weekends off, this role is a great fit for you. Key Responsibilities - Make outbound calls to verify personal, educational, and employment details of US-based applicants as part of the background screening process - Accurately document all verification activities and update internal systems with verified data in a timely and error-free manner - Follow prescribed scripts and compliance guidelines while engaging with contacts across US time zones - Coordinate with team leads to ensure verification targets and quality benchmarks are consistently met Required Qualifications - Minimum qualification of HSC (12th pass) or any graduation degree - Freshers from HSC or graduation background are eligible to apply - Candidates with up to 6 months of BPO experience will be preferred and offered a higher salary band - Excellent verbal communication skills in English are mandatory - Age criteria: up to 30 years - Willingness to work in a rotational night shift window between 6:30 PM and 5:30 AM (any 9.5-hour slot) Why Join Us Hexaware Technologies is a globally recognised IT and BPO services company offering a stable work environment with one-way cab facility, fixed Saturday and Sunday weekoffs, and a competitive salary ranging from 17,000 to 21,000 per month based on experience. This is an excellent launchpad for freshers looking to build a career in international voice processes.

- HSC or graduation qualification - Freshers or candidates with up to 6 months BPO experience - Excellent English verbal communication skills - Willingness to work night shift rotational schedule - Age up to 30 years - Basic computer and data entry skills

- One-way cab transport provided - Saturday and Sunday fixed weekoff - Salary up to 21,000 per month based on experience - Full-time permanent employment - Opportunity to work on US international process