International Customer Service Representative

Role Overview Hexaware Technologies is hiring International Customer Service Representatives for the Conectar Voice Healthcare process based at Loma IT Park, Navi Mumbai. This is a full-time, work-from-office opportunity with 15 open positions and an immediate batch starting 27th November 2025. The role involves handling inbound and outbound healthcare voice interactions for international clients across a 24x7 shift window. Key Responsibilities - Handle international healthcare voice process interactions with professionalism and accuracy - Deliver high-quality customer support while meeting performance benchmarks and quality standards - Manage customer queries, concerns, and escalations related to healthcare processes - Adhere to a 5-day working schedule with 2 rotational week offs within a 24x7 shift window - Maintain thorough documentation of customer interactions as per process guidelines Required Qualifications - Minimum 6 months of BPO international voice process experience preferred for experienced candidates - All relevant experience documents mandatory for experienced applicants - Freshers with HSC or graduation qualification are eligible to apply - Strong communication skills in English with the ability to handle international customers - Willingness to work in rotational shifts including night shifts - Pre-onboarding background verification is mandatory for this process Why Join Us Hexaware Technologies offers a dynamic and growth-oriented work environment with performance-linked pay, one-way cab facility, and competitive take-home salaries. This is an urgent hiring drive with limited seats, making it an excellent opportunity to launch or grow your BPO career with a leading IT services company.

- Minimum 6 months BPO international voice experience (preferred) - All experience documents required for experienced candidates - Strong English communication skills - Willingness to work 24x7 rotational shifts - Ability to handle healthcare voice process - HSC or graduate qualification acceptable for freshers - Must clear pre-onboarding background verification

- Take-home salary of 23,000 per month for freshers - Take-home salary of 37,000 per month for experienced candidates - One-way cab facility provided - Performance-linked incentive pay - 5-day working week with 2 rotational week offs - Dynamic and growth-oriented work culture