Process Associate – Order Management (Healthcare Voice Process)

Role Overview IBM is seeking a motivated and detail-oriented Process Associate to join its Healthcare Order Management team in Gurugram. This is a full-time, permanent voice-based role within IBM's Business Process Management division, ideal for fresh graduates or early-career professionals looking to build a strong foundation in customer support operations within the healthcare domain. Key Responsibilities As a Process Associate in the Healthcare Order Management vertical, you will serve as the first point of contact for customer interactions, managing inbound and outbound queries through voice calls and email follow-ups. You will be responsible for accurate order processing, timely resolution of customer concerns, and maintaining high standards of service quality in a fixed night shift environment. You will coordinate across teams to ensure seamless order fulfilment and customer satisfaction. Required Qualifications This role requires a bachelor's degree (any discipline) with 0 to 1 year of relevant work experience. Strong verbal and written communication skills in English are essential. Candidates must be comfortable working in fixed night shifts on a full-time basis. Preference will be given to candidates with a master's degree. Why Join Us IBM is a globally recognised technology and consulting leader known for its commitment to employee development, inclusive workplace culture, and innovation. Joining IBM's BPO division means access to world-class training, structured career growth paths, and the opportunity to work on large-scale healthcare operations for international clients. IBM has consistently been recognised as an Employees' Choice employer, making it an excellent launchpad for your career in customer operations and healthcare services.

Bachelor's degree in any discipline (mandatory) Master's degree preferred but not mandatory 0 to 1 year of work experience in voice or customer support roles Ability to handle customer queries effectively via phone calls and email Strong English communication skills, both verbal and written Willingness and availability to work in fixed night shifts Familiarity with order management or healthcare support processes is an added advantage

Opportunity to work with a globally recognised Fortune 500 company Structured onboarding and job-specific training provided Exposure to international healthcare operations and clients Career growth pathways within IBM's large BPO and consulting ecosystem Full-time permanent employment with job stability