Process Associate Order Management - Healthcare Voice

Role Overview IBM Consulting is looking for a Process Associate in Order Management for its Healthcare Voice process. This is a full-time permanent opportunity within IBM BPO, where you will support digital transformation initiatives using agile workflows and AI-powered tools. You will work closely with global clients, supported by mentors and coaches who encourage innovation and continuous learning. Key Responsibilities - Coordinate end-to-end activities associated with healthcare order management - Resolve client inquiries, requests, and concerns accurately through voice and email channels - Adhere strictly to defined SLAs and operational timelines - Identify potential process threats and recommend appropriate corrective actions - Handle inbound and outbound calls and manage email follow-ups effectively - Work flexibly across shifts as required by the business Required Qualifications - Graduate in any discipline with 0 to 1 year of experience in a healthcare domain - Strong verbal and written communication skills with good fluency - Proficiency in MS Office applications including Excel, Word, and Outlook - Ability to handle pressure and meet performance targets consistently - Self-driven attitude with strong interpersonal and organisational skills - Readiness to work in rotational shifts Why Join Us IBM offers a culture built on empathy, continuous learning, and long-term career growth where your unique skills and ambitions are recognised. Joining this team means being part of one of the world's most respected technology and consulting organisations with access to a vast global network.

- Graduate in any discipline - 0 to 1 year of experience in healthcare domain - Strong communication skills with fluency in English - Proficient in MS Office applications - Ability to handle calls and email follow-ups - Willingness to work in rotational shifts - Ability to work under pressure and meet targets - Strong interpersonal and organisational skills - Self-directed and result-oriented approach