Non Voice Process Associate - International Customer Support

Role Overview Sutherland is urgently hiring fresher candidates for its International Non Voice Process team based out of Chennai. This is a full-time, permanent, work-from-office role offering a competitive salary package along with a two-way cab facility. Immediate joiners are strongly preferred for this opening. Key Responsibilities - Handle international customer queries through non-voice channels such as email and chat - Deliver prompt and accurate responses to ensure high levels of customer satisfaction - Maintain professional written communication standards at all times - Meet daily productivity and quality targets as defined by the operations team - Work in a 5-day work week schedule with predominantly rotational night shifts Required Qualifications - Freshers welcome; prior BPO or customer support experience is an added advantage - Excellent written communication and typing skills - Ability to work in rotational night shifts - Graduation not mandatory; any educational background considered - Must be available for immediate joining - Candidates must be willing to work from the Perungalathur, Chennai office Why Join Us Sutherland is a globally recognised business process management company offering a stable work environment, structured career growth, and employee-friendly benefits including cab support. Join a dynamic team and kick-start your career in international customer support with one of the most trusted names in the BPO industry.

- Freshers or candidates with up to 1 year of experience - Strong written English communication skills - Good typing speed and accuracy - Familiarity with email and chat support processes - Willingness to work in rotational night shifts - Immediate availability to join - Comfortable working from office in Perungalathur, Chennai

- CTC ranging from 2.25 LPA to 3.0 LPA based on experience - Two-way cab facility available up to 25 km radius from office - 5-day work week - Permanent and full-time employment - Structured selection and onboarding process