Manager - Fraud Operations

Role Overview Fidelity Investments is looking for a capable and driven Manager in Fraud Operations to join the Global Fraud Detection Operations group under Enterprise Cybersecurity's Fraud Risk and Control division. This is a front-line individual contributor role where you will be responsible for analyzing fraud alerts across all business lines using proprietary and commercial surveillance tools. You will collaborate closely with cross-functional teams including Workplace Investing, Brokerage and Wealth, Compliance, Legal, Financial Crimes, and Cyber Investigations to protect customers and the firm from financial fraud. Key Responsibilities - Analyze large volumes of internal and external data to detect anomalies, suspicious behaviors, and emerging fraud patterns across various products and channels - Support fraud investigations by applying critical thinking, pattern recognition, and link analysis to uncover coordinated schemes or related fraud events - Monitor daily transactions across Fidelity platforms for signs of unauthorized account access, identity theft, or customer-committed fraud - Provide program management support for fraud risk initiatives by proactively identifying emerging risks and control gaps - Collaborate with business partners across multiple departments to communicate fraud findings and drive timely mitigation actions - Work rotational shifts including weekdays, weekends, and public holidays as required by the team schedule Required Qualifications - Bachelor's degree in any relevant discipline - Minimum 5 to 9 years of hands-on experience in fraud detection, risk management, or financial services - Demonstrated experience in querying and analyzing large datasets to identify irregular or fraudulent activity - Strong critical thinking, analytical decision-making, and attention to detail - Ability to work independently as well as collaboratively within a team-oriented environment - Excellent verbal and written communication skills with the ability to engage both technical and non-technical stakeholders - Sound judgment when handling complex fraud enforcement decisions under pressure Why Join Us Fidelity Investments is one of the world's leading financial services providers, privately held for nearly 70 years and trusted by millions of customers globally. Joining the Bengaluru team means being part of a high-impact global operation where your work directly contributes to customer protection and the firm's long-term integrity.

- 5 to 9 years of experience in fraud detection, risk management, or financial services - Bachelor's degree in a relevant field - Proficiency in analyzing and querying large datasets to identify fraud patterns - Strong critical thinking and analytical decision-making abilities - Experience recognizing fraud trends across multiple products and channels - Ability to assess attack vectors and link coordinated fraud schemes - Excellent written and verbal communication skills - Self-directed, detail-oriented, and capable of multitasking in a fast-paced environment - Willingness to work rotational shifts including weekends and public holidays

- Opportunity to work with a globally recognized financial services firm - Collaborative and cross-functional work environment - Exposure to enterprise-level fraud risk and cybersecurity operations - Career growth within a well-established Global In-house Center