Key Account Manager

Role Overview BES Global Logistics Pvt Ltd is seeking an experienced Key Account Manager to join their Chennai-based team on a full-time, on-site basis. This role is central to managing and growing relationships with key clients while ensuring seamless delivery of logistics and supply chain solutions. The ideal candidate will act as the primary point of contact for key accounts, driving satisfaction, retention, and long-term business growth. Key Responsibilities - Manage and nurture relationships with key accounts to ensure high levels of client satisfaction and retention - Develop and execute business strategies and account plans aligned with client objectives and company goals - Collaborate with internal operational and service teams to meet client-specific requirements - Analyze account performance metrics regularly to identify gaps, opportunities, and areas for improvement - Identify and pursue upselling or cross-selling opportunities to grow revenue within existing accounts - Serve as a trusted advisor to clients, addressing concerns proactively and resolving issues in a timely manner Required Qualifications - Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related discipline - Proven experience in key account management, preferably within the logistics or supply chain sector - Strong proficiency in business planning, client relationship management, and growth strategy development - Excellent analytical skills with the ability to interpret data and support strategic decision-making - Outstanding communication, negotiation, and interpersonal skills - Ability to work collaboratively across cross-functional teams in a dynamic environment Why Join Us BES Global Logistics offers a customer-centric work culture built on operational excellence and a commitment to simplifying supply chains for businesses across industries. This is a great opportunity to take ownership of high-value client relationships and make a meaningful impact in a growing logistics company with a strong domestic and international presence.

- Account management and client relationship building - Business planning and growth opportunity identification - Customer service and client issue resolution - Analytical and data interpretation skills - Experience in key account management - Strong communication and interpersonal skills - Bachelor's degree in Business Administration, Logistics, or related field - Prior experience in logistics or supply chain industry preferred