International Customer Support Executive - Voice Process

Role Overview Accenture is hiring experienced professionals for its International Customer Support division in Mumbai. This is a full-time, permanent voice process role where you will be part of the Customer Success, Service and Operations department, serving international customers and ensuring high-quality resolutions. Key Responsibilities - Handle inbound customer queries and provide accurate, timely resolutions over voice calls - Manage escalations and complaints from dissatisfied customers with empathy and professionalism - Ensure all faults and complaints are closed within defined SLA timelines - Follow established guidelines and precedents to resolve routine customer issues - Coordinate with team members and direct supervisors for seamless service delivery - Adapt to rotational shift schedules as required by the business Required Qualifications - 1 to 6 years of experience in an international voice process - Undergraduates are eligible to apply; graduation is not mandatory - Strong problem-solving skills with the ability to work under pressure - Flexible and adaptable mindset with a quick learning attitude - Results-driven approach with a focus on customer satisfaction Why Join Us Accenture is a globally recognised leader in IT services and consulting, offering a structured work environment with clear growth paths. Joining this team means being part of a strategic customer experience function that creates real business value.

- 1 to 6 years of experience in international voice process - Undergraduates are eligible; graduation not required - Strong problem-solving and conflict resolution skills - Ability to handle pressure and meet SLA targets - Quick learner with adaptable and flexible attitude - Willingness to work in rotational shifts