Executive - Non Voice

Role Overview This is a non-voice customer support executive position where you will be responsible for handling customer interactions through written communication channels. As the doer in this role, you will execute assigned tasks while working under clearly defined accountability structures. The position offers opportunities to develop professional skills in a structured BPO environment with rotational shift support. Key Responsibilities - Handle customer inquiries and support requests through non-voice channels such as email and chat - Respond to customer communications with accuracy and within defined turnaround times - Maintain quality standards in written communication and customer interaction - Escalate complex issues to appropriate teams when necessary - Document all interactions and maintain accurate records of customer communications - Meet daily and monthly performance targets and deadlines Required Qualifications - Graduate or postgraduate degree from any stream - Minimum typing speed of 25 words per minute with 90% accuracy - Basic computer proficiency and working knowledge of standard office applications - Good communication skills with ability to comprehend English language - Average to good English language proficiency for written communication Why Join Us Hexaware Technologies offers a structured career path in the IT services and BPO industry with comprehensive support systems. You will benefit from pick-up and drop-off facilities along with rotational shift arrangements in a professional workplace environment.

- Graduate or postgraduate from any stream - Typing speed of 25 wpm with 90% accuracy - Working knowledge of computers - Good communication skills - Ability to comprehend English language - Commitment to meet deadlines - Learning attitude and willingness to develop professional skills - Average English communicator with written communication capability

- Rotational shift employment - Pick-up and drop-off facility - Full-time permanent position - Professional development opportunities - Structured work environment