Email Support Executive

Role Overview Hexaware Technologies is looking for motivated and articulate individuals to join its Business Process Services team as Email Support Executives. This is an excellent opportunity for freshers and early-career professionals to build a strong foundation in international non-voice customer support within a globally recognised IT services organisation. Key Responsibilities Handle customer queries and concerns efficiently through email and chat channels as part of an international non-voice support process. Ensure timely, accurate, and professional responses that meet quality and customer satisfaction benchmarks. Collaborate with team members to resolve escalations and maintain service level agreements. Document interactions and follow standard operating procedures for every customer engagement. Required Qualifications Candidates with a minimum of 6 months of hands-on experience in an email or chat support process are preferred. Freshers with outstanding written English communication skills are also encouraged to apply. Strong attention to detail, a customer-first mindset, and the ability to multitask across simultaneous chat conversations are essential attributes for success in this role. Why Join Us Hexaware Technologies is a fast-growing global technology and business process services company with a strong culture of employee development and work-life balance. This role offers a structured 5-day work week with fixed Saturday and Sunday offs, a convenient 9-hour shift window between 8:00 AM and 7:00 PM, and an office shuttle service connecting the workplace to the nearest railway station. It is an ideal launchpad for a career in international customer operations.

Minimum 6 months of experience in an email or chat support role (freshers with strong communication skills may also apply) Excellent written English communication skills are mandatory Ability to handle customer interactions through email and live chat simultaneously Comfortable working in a work-from-office setup Willingness to work any 9-hour shift between 8:00 AM and 7:00 PM Graduation is not required; candidates from any educational background may apply

Fixed Saturday and Sunday weekly off 5-day working week Office shuttle service from office to railway station Opportunity to work with a globally recognised IT and BPS organisation Structured shift timings within an 8:00 AM to 7:00 PM window