Delivery Lead Senior Manager

Role Overview Accenture is hiring a Delivery Lead Senior Manager to spearhead Digital Inside Sales operations within its Intelligent Operations division. This is a senior leadership role focused on building future-ready B2B sales engines that leverage digital tools, platforms, and data-driven strategies to drive consistent revenue growth. The role demands a seasoned professional capable of managing large teams, engaging clients at a strategic level, and delivering measurable business outcomes. Key Responsibilities - Lead and manage a large inside sales team by setting clear performance expectations, providing regular coaching, and fostering a culture of collaboration and professional development - Determine operational strategies through needs assessments, capacity planning, performance reviews, and cost-benefit analyses to maintain and continuously improve service delivery - Monitor system and team performance, identify operational bottlenecks, and implement corrective action plans and quality assurance programs - Handle end-to-end human resource functions including recruitment, onboarding, training, scheduling, performance appraisals, and disciplinary procedures - Serve as a primary liaison for client engagement, ensuring client requirements are understood, addressed, and delivered with consistency and professionalism - Coach and mentor supervisory staff to enhance their team management capabilities and conduct regular reviews at weekly, monthly, and quarterly intervals - Generate performance reports and leverage data insights to identify trends, improve Digital Inside Sales processes, and meet key performance indicators - Identify operational and business risks proactively and implement mitigation strategies in alignment with industry best practices - Collaborate cross-functionally with internal stakeholders to align sales review practices with broader organizational objectives and drive process compliance Required Qualifications - Any graduate or postgraduate degree from a recognised institution - 16 to 25 years of experience with strong outbound sales background in large-scale BPO or digital sales environments - Demonstrated experience in advertising sales, media account management, and consistent client engagement with a track record of meeting or exceeding sales quotas - Proficiency in CRM systems and strong analytical skills to interpret data and support strategic decision-making - Excellent verbal and written communication skills with the ability to engage senior marketing leaders and cross-functional teams Why Join Us Accenture operates across more than 120 countries with over 784,000 professionals delivering technology and human ingenuity at scale. Joining this team means being part of a globally respected organisation that invests in innovation, people, and shared success.

- 16 to 25 years of overall experience in sales operations or BPO leadership - Strong background in Digital Inside Sales or outbound B2B sales - Experience managing large teams in a BPO or contact centre environment - Proven track record of meeting or exceeding assigned sales targets or KPIs - Experience in advertising sales and media account management - Proficiency with CRM platforms and data analysis tools - Excellent communication skills across verbal and written formats - Strong conflict resolution, time management, and decision-making abilities - Any graduate or postgraduate qualification

- Full-time permanent employment with a globally recognised organisation - Exposure to large-scale international client engagements - Opportunity to work within Accenture's Advanced Technology and Intelligent Operations network - Professional growth and leadership development opportunities