Delivery Lead Manager

Role Overview Accenture is looking for a seasoned Delivery Lead Manager to drive its Digital Inside Sales function, helping transform B2B sales operations into a future-ready, digitally enabled revenue engine. This is a senior leadership role requiring deep expertise in inside sales, large-scale BPO operations, and people management. The successful candidate will lead high-performing teams, oversee operational strategies, and ensure consistent delivery against client goals and business objectives. Key Responsibilities - Lead and mentor a team of supervisors and sales professionals, setting clear performance expectations, providing continuous coaching, and fostering an inclusive team culture - Conduct needs assessments, capacity planning, and performance reviews to shape operational strategies and drive business efficiency - Monitor system performance, resolve operational challenges, and execute process improvement and quality assurance initiatives - Manage the full employee lifecycle including recruitment, onboarding, training, scheduling, and performance appraisals - Generate and analyze reports on key performance indicators, metrics, and trends to support data-driven decision-making - Liaise directly with clients to understand requirements and ensure timely, high-quality delivery - Identify and mitigate operational risks while staying current with industry best practices - Collaborate cross-functionally to align sales review practices with broader organizational goals - Support lead and opportunity generation through outbound calls, emails, and social media outreach on behalf of sales and marketing teams Required Qualifications - Any graduate or postgraduate degree - 13 to 18 years of experience with strong outbound sales background in large-scale BPO environments - Demonstrated experience in advertising sales, media account management, and client engagement with a track record of meeting or exceeding sales targets - Proficiency in CRM systems and digital sales tools - Excellent verbal and written communication skills with the ability to engage senior marketing stakeholders - Strong analytical thinking, conflict resolution, and people management capabilities Why Join Us Accenture offers a globally connected, innovation-driven work environment where 784,000 professionals across 120 countries deliver on the promise of technology and human ingenuity. This is your opportunity to lead meaningful transformation and grow alongside one of the world's most respected organisations.

- 13 to 18 years of relevant experience - Strong background in outbound sales within large-scale BPO operations - Experience in advertising sales and media account management - Proven track record of meeting or exceeding sales quotas and KPIs - Proficiency with CRM systems - Excellent verbal and written communication skills - Strong analytical, problem-solving, and decision-making skills - Experience managing and coaching supervisors and frontline teams - Any graduation or postgraduation qualification

- Work with a globally recognised organisation - Opportunity to lead large, cross-functional teams - Exposure to 40+ industries and global clients - Professional growth and leadership development - Inclusive and collaborative work culture