Customer Support Executive - Human Resource Operations

Role Overview Accenture is hiring for a Customer Support role within its Human Resource Operations vertical. The position sits under the Customer Success, Service and Operations department and involves handling voice and blended support for international clients. You will be part of a team that transforms routine customer service into a strategic, value-generating function. Key Responsibilities - Handle inbound customer queries, escalations, and complaints while delivering timely and effective resolutions - Manage helpdesk query workflows and ensure all faults and complaints are closed within agreed SLAs - Use customer service technologies including Automatic Call Distributor systems, Microsoft Office Suite, Customer Service platforms, and browser-based applications to complete transactions accurately - Demonstrate strong conflict management by addressing dissatisfied customers and turning their experience around - Adapt to shifting business needs including night shift requirements as and when needed - Apply quick learning abilities to get up to speed on client-specific tools and processes Required Qualifications - 1 to 5 years of experience in international voice process or human resource operations - Strong oral and written communication skills in English - Good technical aptitude with the ability to learn new tools quickly - Undergraduate candidates are eligible to apply; graduation is not mandatory - Demonstrated interpersonal skills and ability to perform well under pressure Why Join Us Accenture is a globally recognized leader in IT services and consulting, offering a dynamic work environment where your customer service skills become a career asset. Joining this team means being part of a company that invests in your growth and rewards results-driven professionals.

- 1 to 5 years of experience in international voice process or HR operations - Strong oral and written communication skills - Proficiency with tools like MS Office, ACD systems, and browser-based applications - Ability to handle escalations and resolve complaints within SLAs - Problem-solving mindset with agility for quick learning - Willingness to work in rotational shifts including night shifts - Undergraduates are eligible to apply

- Full-time permanent employment - Exposure to international voice and HR operations processes - Opportunity to work with a globally recognized IT services leader - Dynamic and growth-oriented work culture