Customer Service Domestic Voice Regional Language Team Member

Role Overview We are seeking a skilled Customer Service Domestic Voice Regional Language Team Member to handle inbound voice transactions and requests for India-based telecom service providers. The ideal candidate will have excellent communication skills and be able to process transactions efficiently and accurately while maintaining high-quality customer service standards. Key Responsibilities - Handle customer inquiries and resolve issues professionally across multiple communication channels - Process transactions in a timely and accurate manner using various CRM and operational tools - Ensure high-quality customer service and maintain customer satisfaction levels - Collaborate with team members to achieve departmental goals and targets - Provide comprehensive support and guidance to customers via phone, email, or chat platforms - Maintain accurate records of customer interactions and transactions for quality assurance Required Qualifications - Minimum 2 years of experience in customer service or related field - Any graduate degree from a recognized university Why Join Us Hexaware Technologies is a leading provider of IT services and solutions committed to delivering exceptional customer experiences and driving business growth. Join a dynamic team where your communication skills and problem-solving abilities will be valued and developed.

- Minimum 2 years of customer service experience - Excellent communication and problem-solving skills - Ability to work in fast-paced environment and manage multiple tasks - Strong analytical and troubleshooting skills - Experience with CRM software and relevant tools - Any graduate degree from recognized university - Regional language proficiency - Domestic voice process experience preferred