Customer Service Domestic Voice Professional

Role Overview This position involves managing inbound voice transactions and customer requests in a professional service environment. You will be responsible for processing transactions accurately using company tools while delivering exceptional customer service. The role requires strong communication abilities and the capacity to resolve customer issues promptly and efficiently. Key Responsibilities - Handle inbound voice calls and transactions from customers with professionalism and courtesy - Process customer requests and transactions accurately using designated company systems and tools - Ensure all transactions are completed within specified timeframes and quality standards - Resolve customer issues and complaints promptly while maintaining service excellence - Collaborate effectively with team members to achieve departmental goals and targets - Maintain detailed and accurate records of all customer interactions and transactions Required Qualifications - Any undergraduate or postgraduate degree from a recognized institution - 0 to 3 years of experience in customer service, BPO, or related roles - Strong verbal and written communication skills in English - Proficiency in basic computer operations and MS Office applications Why Join Us Hexaware Technologies offers excellent growth opportunities within a dynamic IT services organization. You will gain valuable experience in customer service operations while working with a supportive team in a professional environment.

- Inbound voice call handling - BPO domestic voice process experience - Customer service expertise - Computer operating proficiency - Data entry skills - Communication abilities - Back office operations knowledge - Sales or customer support background