Customer Service Domestic Voice Professional

Role Overview We are seeking a Customer Service Domestic Voice Professional to handle inbound voice transactions and deliver exceptional customer support. This role involves processing customer requests efficiently, maintaining accurate records, and ensuring timely resolution of issues while collaborating with team members to achieve departmental goals. Key Responsibilities - Handle inbound voice transactions and customer requests with professionalism and accuracy - Process transactions efficiently using various operational tools and systems - Ensure timely completion of all customer transactions and follow-ups - Provide excellent customer service by resolving issues promptly and effectively - Collaborate with team members to achieve common goals and maintain team performance - Maintain accurate records of all transactions and customer interactions for quality assurance Required Qualifications - Graduate or Postgraduate degree from any discipline - 2 to 7 years of experience in customer service or BPO operations - Strong communication skills and ability to handle voice-based customer interactions - Proficiency in computer operations and various business tools - Experience with inbound call handling and customer support processes Why Join Us Join Hexaware Technologies, a leading IT services and consulting company with a strong reputation for excellence. We offer a supportive work environment where you can grow your career in customer service operations with opportunities for skill development and advancement.

- 2 to 7 years of experience in customer service or BPO operations - Graduate or Postgraduate degree - Strong communication skills - Experience with inbound voice calls - Proficiency in computer operations - Customer service and customer care experience - Back office or non-voice process experience - Data entry skills - Ability to handle domestic voice processes - Sales or telecalling background preferred