Customer Service Analyst - Japanese Language

Role Overview Accenture is seeking a Customer Service Analyst with Japanese language proficiency to join its Pharmacovigilance Services team in Bengaluru. This role involves supporting drug safety operations by processing Individual Case Safety Reports (ICSRs) and ensuring compliance with global regulatory standards. You will be part of a collaborative team helping pharmaceutical clients maintain medication safety and patient trust. Key Responsibilities - Create, manage, and process Individual Case Safety Reports (ICSRs) in the safety database as per client and global regulatory guidelines - Perform case identification, data entry, MedDRA coding, case submission, and follow-ups - Handle local market cases requiring Japanese language proficiency - Analyze and resolve lower-complexity problems with guidance from supervisors - Coordinate with internal peers and contribute as an individual team member within a defined scope of work - Work in rotational shifts as required by the project Required Qualifications - Any Graduate, Bachelor of Pharmacy, or Bachelor in Physiotherapy - 1 to 5 years of relevant work experience - Japanese language proficiency at JLPT N3 to N5 level (Elementary) - Ability to meet deadlines and work effectively in a team environment - Quick learning ability and agility to adapt to new processes Why Join Us Accenture is a globally recognized professional services leader operating across 40-plus industries and serving clients in over 120 countries, offering you a dynamic environment to grow your career. Joining Accenture means being part of a workforce of 784,000 professionals who bring together technology and human ingenuity to drive meaningful impact every day.

- Any Graduate, Bachelor of Pharmacy, or Bachelor in Physiotherapy - 1 to 5 years of experience in customer service or related field - Japanese language skills at JLPT N3 to N5 level - Familiarity with pharmacovigilance or drug safety processes is an advantage - Ability to work under deadlines and in a team setting - Quick learner with strong analytical skills - Willingness to work in rotational shifts

- Opportunity to work with a global leader in professional services - Exposure to pharmaceutical and drug safety domain - Collaborative and inclusive work culture - Career development and growth opportunities - Work with advanced technology and intelligent operations teams