Operations Customer Experience Team Manager

Role Overview Alorica India is seeking an Operations Customer Experience Team Manager to join our growing customer support division in Bengaluru. In this role, you will be responsible for guiding and supporting our team to deliver exceptional customer interactions for leading global brands. We welcome both freshers with excellent communication skills and experienced professionals with up to five years of customer support experience. Key Responsibilities - Manage, support, and mentor a team of customer service agents to meet performance targets - Ensure the delivery of high-quality customer experiences for major international clients - Monitor call quality, customer satisfaction metrics, and team performance indicators - Conduct regular feedback sessions and training to help team members improve communication skills - Collaborate with operations leadership to streamline workflows and resolve escalation points Required Qualifications - Freshers to five years of professional experience in customer support or call center operations - Excellent spoken and written English communication skills with high energy levels - Experience in international voice processes or domestic customer support operations - Strong interpersonal skills and a customer-first mindset - Ability to work in a collaborative and fast-paced environment Why Join Us Join Alorica and be part of a global family of over 100,000 employees dedicated to making lives better, one positive interaction at a time.

- 0 to 5 years of customer service experience - Outstanding fluency in English and strong phone communication skills - High energy, positive attitude, and professional phone etiquette - Experience in international voice process operations is highly preferred - Ability to handle customer issues calmly and effectively - Comfortable working in rotational shifts

- Competitive salary packages with performance incentives - Comprehensive medical, dental, and vision insurance - Structured training and continuous career development programs - Friendly, diverse, and highly energetic workplace culture - Transport facility for late-night and early-morning shifts