Customer Contact Communications Associate - Voice Process

Role Overview Accenture in India is hiring a Customer Contact Communications Associate for its Customer Support vertical in Bengaluru. This is an entry-level voice process role where you will handle customer queries, resolve complaints, and ensure timely closure of issues within defined SLAs. You will be part of a globally respected professional services organisation serving clients across more than 120 countries. Key Responsibilities - Handle inbound customer queries and provide accurate, effective resolutions over voice channels - Manage escalations and complaints from dissatisfied customers with professionalism and empathy - Ensure all customer faults and complaints are closed within agreed SLA timelines - Deliver a seamless omnichannel customer experience by coordinating across online, mobile, and in-store touchpoints - Collaborate with team members and report to direct supervisors for guidance on daily tasks and new assignments - Maintain high customer satisfaction levels while adhering to company guidelines and standard operating procedures Required Qualifications - Any graduation degree from a recognised university - 1 to 3 years of experience in a customer service or voice support role - Strong ability to work under pressure and meet deadlines consistently - Good team player with adaptability and a flexible approach to work - Quick learner with the agility to pick up new processes and tools - Willingness to work in rotational shifts as per business requirements Why Join Us Accenture is a global leader in digital, cloud, and security services with a workforce of over 784,000 professionals worldwide, offering unmatched career growth and learning opportunities. Joining this team means being part of an inclusive, innovation-driven culture that values human ingenuity and delivers real impact for clients every day.

- Any graduate degree - 1 to 3 years of customer service or voice process experience - Omnichannel customer service skills - Ability to handle escalations and customer complaints - Strong communication and problem-solving skills - Ability to work under pressure and meet SLA targets - Team player with adaptability and flexibility - Willingness to work in rotational shifts

- Opportunity to work with a global Fortune 500 organisation - Exposure to omnichannel customer service operations - Structured training and onboarding support - Career growth within Accenture's large delivery network - Collaborative and inclusive work culture