Customer Contact Communications Associate - Voice Process

Role Overview Accenture is hiring a Customer Contact Communications Associate for its Customer Support vertical in Bengaluru. In this role, you will be responsible for handling customer queries, resolving complaints, managing escalations, and ensuring timely closure of faults within defined SLAs. You will work within an omnichannel environment, supporting seamless customer interactions across digital and in-person touchpoints including phone, chat, and text. Key Responsibilities - Handle inbound customer queries and provide accurate, effective resolutions in a timely manner - Manage escalations and complaints from dissatisfied customers with empathy and professionalism - Ensure all faults and complaints are closed within agreed SLA timelines - Support omnichannel customer communication across platforms such as phone, chat, text, and face-to-face interactions - Coordinate with team members and supervisors to resolve routine problems using established guidelines - Contribute as an individual contributor within a focused, predefined scope of work Required Qualifications - Any graduation degree from a recognised university - 1 to 3 years of experience in a customer support or voice process role - Strong written and verbal communication skills - Adaptable, flexible, and committed to maintaining high quality standards - Good collaboration and interpersonal skills with the ability to work effectively in a team - Willingness to work in rotational shifts Why Join Us Accenture is one of the world's leading professional services companies, empowering over 784,000 professionals across 120 countries to deliver technology-driven solutions. Joining Accenture means being part of a globally connected, innovation-led organisation that invests in your growth and career development.

- Any graduation degree - 1 to 3 years of experience in customer support or voice process - Strong verbal and written communication skills - Adaptable and flexible approach to work - Team player with good interpersonal and collaboration skills - Commitment to quality in every customer interaction - Willingness to work in rotational shifts

- Work with a globally recognised professional services leader - Exposure to omnichannel customer communication platforms - Structured on-the-job training and mentorship - Opportunity to work with diverse teams across industries - Career growth within one of the world's largest technology and consulting organisations