AR Caller / Senior AR Caller - US Healthcare Voice Process

Role Overview Omega Healthcare is actively seeking experienced AR Callers and Senior AR Callers to join its growing Revenue Cycle Management team in Bengaluru. This is an excellent opportunity for healthcare BPO professionals with hands-on expertise in US physician billing, denial management, and insurance follow-up to build a rewarding career with one of India's leading healthcare process outsourcing organisations. With over 50 open positions, immediate joiners are strongly encouraged to apply. Key Responsibilities Professionals in this role will be responsible for proactively following up with US-based insurance carriers to obtain timely claim status updates. They will investigate and resolve claim denials, escalate complex or unresolved cases to the appropriate teams, and process physician billing transactions using CMS 1500 forms in compliance with payer guidelines. Maintaining thorough and accurate documentation of every interaction is essential, as is consistently meeting daily and weekly productivity and quality benchmarks. The role also involves handling both inbound and outbound international voice calls pertaining to physician billing and claims resolution. Required Qualifications Candidates must possess a minimum of one year of hands-on experience in AR Calling within the US healthcare domain. Strong working knowledge of CMS 1500 forms, payer guidelines, and the end-to-end Revenue Cycle Management process is essential. Demonstrated expertise in denial management and AR follow-up is required. Excellent verbal communication skills suited to an international voice process are mandatory. The ability to analyse complex claim scenarios and drive effective resolutions is expected. Any graduate may apply. Why Join Us Omega Healthcare offers a competitive compensation package complemented by performance-linked incentives. Employees benefit from accelerated career progression within the rapidly growing healthcare domain. The organisation is known for its collaborative and supportive work culture, and shortlisted candidates can expect swift onboarding with minimal waiting periods.

Minimum 1 year of experience in AR Calling within a US healthcare or healthcare BPO environment Proficiency in CMS 1500 physician billing forms and associated payer guidelines Working knowledge of the Revenue Cycle Management process including denial management and AR follow-up Strong verbal communication skills for an international voice process (mandatory) Ability to handle and resolve complex insurance claim scenarios independently Familiarity with US health insurance payers, claim submission workflows, and escalation procedures Capability to consistently achieve daily and weekly productivity and quality targets Any graduate qualification is acceptable Immediate joiners or candidates available within 15 days are preferred

Competitive fixed salary commensurate with experience Performance-based incentives and bonus structure Fast-track career growth opportunities within the healthcare domain Structured onboarding process with immediate joining for shortlisted candidates Exposure to large-scale US healthcare operations and RCM processes Supportive and professional work environment