Analyst II Operations Voice Biometrics

Role Overview We are seeking an experienced Analyst II specializing in Voice Biometrics and Contact Centre Technologies for our Pune office. This role requires a subject matter expert with extensive hands-on experience in voice biometrics solutions, telecommunications infrastructure, and cloud platforms. You will work on implementing, maintaining, and optimizing voice biometric systems in a financial services environment. Key Responsibilities - Design, implement, and maintain voice biometrics solutions using Nuance and related technologies - Manage Genesys architecture and integration of multiple communication channels - Oversee system stability, scalability, and continuous improvements for contact centre infrastructure - Handle vendor communication and relationship management with Genesys, Nuance, and Cisco - Configure and optimize NGT ecosystems including SBC, SIP, networking, and voice components - Manage LAN/WAN infrastructure and network topology interconnectivity - Lead hands-on project implementation and deployment of voice biometrics gatekeeper solutions Required Qualifications - Minimum 10 years of experience in telecommunications with focus on contact centre technologies - Minimum 5 years dedicated experience with voice biometrics technologies including Nuance - Hands-on expertise with Genesys architecture and multi-channel integration - Proficiency in cloud platforms AWS and Azure - Strong understanding of NGT, SBC, SIP, networking, and voice infrastructure - Familiarity with networking topologies and LAN/WAN infrastructure - Experience in financial industry is preferred - Project implementation experience with voice biometrics solutions and gatekeeper systems - Any graduate or postgraduate qualification Why Join Us Join UST as a Voice Biometrics specialist and work on cutting-edge contact centre technologies in the financial services sector. You will have the opportunity to lead complex implementations and shape the future of voice authentication systems across enterprise platforms.

- 10 years experience in telecommunications with contact centre technologies - 5 years hands-on experience with voice biometrics technologies including Nuance - Genesys architecture and multi-channel integration expertise - AWS and Azure cloud experience - NGT, SBC, SIP, and voice networking knowledge - LAN/WAN infrastructure understanding - Networking topology and interconnectivity expertise - Cisco vendor experience - Voice biometrics solution and gatekeeper project implementation - Financial industry experience preferred - SIP protocol knowledge - Contact centre operations understanding