Account Head - Growth (South India Region)

Role Overview Infobip is a globally recognized full-stack cloud communication platform operating across 75 plus offices on six continents, enabling seamless connectivity for over 80 percent of the world. As Account Head for Growth in the South India Region, you will be responsible for managing and expanding key Tier 1 client relationships while driving business performance through strategic account management and cross-functional coordination. This is a high-impact role for a driven professional who thrives in a collaborative, AI-first work environment. Key Responsibilities - Build and sustain trusted partnerships with Tier 1 clients through regular engagement, sharing product roadmaps, and competitive positioning - Serve as the primary point of contact for client business and technical requirements including escalations, product adoption, and feedback relay to internal teams - Meet and exceed quarterly KPIs including gross profit, margin percentage, and cross-sell targets - Collaborate with Customer Success, Revenue Assurance, Platform Operations, and other internal teams to ensure seamless account setup and ongoing service delivery - Monitor and forecast client traffic to maximize revenue and minimize business risks - Maintain accurate records of all client engagements, activities, and opportunities in Salesforce - Contribute to improving internal tools like Qlik and SU by providing constructive feedback - Stay current with industry trends, competitive landscape, and Infobip product developments Required Qualifications - Proven experience in account management or business growth roles within the telecom or cloud communication industry - Strong understanding of client business structures and solution implementation processes - Excellent communication and stakeholder management skills across both technical and commercial functions - Proficiency with CRM platforms such as Salesforce - Ability to analyze traffic data, identify growth opportunities, and take data-driven action - Experience coordinating cross-functional teams to deliver client outcomes - A passion for continuous learning and team mentorship Why Join Us Infobip offers a comprehensive rewards package including performance bonuses, stock ownership through ESOP, flexible hybrid work arrangements, and strong career mobility both locally and internationally. You will be part of a purpose-driven global culture that values diversity, innovation, and meaningful professional growth.

- Experience in account management or client growth roles - Knowledge of cloud communication or telecom platforms - Strong analytical and traffic forecasting skills - Proficiency in Salesforce or similar CRM tools - Excellent interpersonal and communication abilities - Ability to manage cross-functional teams and coordinate complex client deliverables - Understanding of revenue assurance and financial collections processes - Up-to-date knowledge of industry trends and competitive landscape

- Performance-driven bonuses and competitive compensation - Employee Stock Ownership Plan (ESOP) - Flexible hybrid work model - Paid time off and special leave for life events - Career mobility and internal growth opportunities - Mentorship and professional development programs - International mobility to global Hubs - Inclusive and diverse workplace culture