Technical Support Specialist

Role Overview Yext is seeking a customer-focused Technical Support Specialist to join our Technical Support team in Hyderabad. In this post-sale role, you will assist SMB, Partner, and Enterprise clients on the Yext platform by troubleshooting escalated technical issues. This is an exciting opportunity to become a technical expert, work cross-functionally, and support relationships on our platform. Key Responsibilities - Provide prompt, accurate, and consultative technical support to clients via email, phone, and chat. - Manage tickets effectively to ensure strict adherence to established SLAs. - Perform platform configuration, data management, and data analysis services for clients. - Troubleshoot product and publisher issues, diagnose root causes, and escalate bugs to internal teams. - Translate complex technical concepts into clear instructions for clients and internal stakeholders. - Partner with Client Success Managers, Platform Services, and Engineering teams to deliver exceptional service. Required Qualifications - Bachelor's degree or equivalent college-level education or relative work experience. - One or more years of professional work experience, preferably in customer support or a contact center. - Strong proficiency in Microsoft Excel, with knowledge of SQL and ZenDesk being a plus. - Outstanding interpersonal, verbal, and written communication skills in English. - Detail-oriented approach with strong analytical, problem-solving, and time management skills. Why Join Us At Yext, we offer performance-based compensation, comprehensive leave packages, and excellent medical insurance. Join our global team to work in a world-class office featuring top-notch gaming rooms and breakout areas.