Technical Support Engineer - International Voice Process

Role Overview Movate Technologies is looking for a Technical Support Engineer to join our customer success team. In this role, you will provide exceptional technical support to customers through phone-based interactions, handling both inbound inquiries and outbound customer calls. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring first call resolution while maintaining high customer satisfaction standards. Key Responsibilities - Respond promptly and courteously to technical support inquiries from customers via phone - Provide first call resolution by troubleshooting system issues and identifying root causes - Educate customers on system installation, configuration, and proper usage of products - Make outbound calls to customers to address outstanding issues and prevent escalations - Utilize problem-solving skills to resolve customer concerns and ensure satisfaction - Maintain detailed records of customer interactions and support provided Required Qualifications - 6 months to 1 year of proven experience in technical support or customer support environment - Demonstrated success in phone-based customer service or call center operations - Strong understanding of consumer electronics and technical products - Clear and effective communication skills with ability to explain technical concepts simply - Ability to work independently and collaboratively within a team setting Why Join Us Join Movate Technologies, a leading IT services and consulting company, where your contributions directly impact customer success. We offer opportunities for professional growth in a dynamic, fast-paced environment with a supportive team culture.

- 6 months to 1 year technical support or customer support experience - Proven success in phone-based customer service or call center environment - Ability to understand and determine root causes of customer issues - Comfortable with technology and consumer electronics - Clear and effective phone communication skills - Ability to work independently and in team settings - Strong prioritization and time management in fast-paced environment - Positive attitude and commitment to continuous improvement - Strong commitment to customer satisfaction

- Full-time permanent employment - Opportunity to work with international clients - Professional development and training opportunities - Collaborative team environment - Customer-focused work culture