Technical Customer Support Executive - International Voice Process

Role Overview PineQ Lab Technology is looking for a skilled Technical Customer Support Executive to join their international voice process team in Gurugram. This role is ideal for candidates with hands-on experience in customer support and technical troubleshooting who can communicate fluently in English. Immediate joiners are strongly preferred for this position. Key Responsibilities - Handle inbound customer queries via chat, email, and voice calls related to Wi-Fi, LAN, WAN, routers, modems, and smart boards - Perform network troubleshooting and provide step-by-step technical assistance to international customers - Log and manage customer interactions accurately using ticketing and help desk systems - Resolve customer concerns in a timely and professional manner to ensure high satisfaction scores - Coordinate with internal technical teams to ensure quick and effective issue resolution Required Qualifications - Minimum 6 months of experience in customer support or technical support via calls, chats, or emails - Graduate or undergraduate degree holders are eligible to apply - Excellent verbal communication skills in English are mandatory - Prior experience in technical support for networking or hardware products will be an advantage - Candidates available to join immediately will be given preference Why Join Us PineQ Lab Technology offers a dynamic work environment where you can grow your technical support career while working with international clients. This is a great opportunity to build expertise in network support and customer service within a fast-paced outsourcing setup.

- Minimum 6 months experience in customer support or technical support - Strong verbal communication skills in English - Experience handling queries via calls, chats, and emails - Knowledge of Wi-Fi, LAN, WAN, routers, modems, and network troubleshooting - Familiarity with ticketing systems and help desk tools - Graduate or undergraduate qualification accepted - Immediate joiner preferred