ServiceNow CMDB L3 Associate

Role Overview AceStack is looking for a seasoned ServiceNow CMDB L3 Associate on a contract basis in Chennai. This is a face-to-face interview requirement for a mid-to-senior level professional who will own the CMDB architecture and serve as the highest escalation point for complex configuration management challenges within a large enterprise ServiceNow environment. Key Responsibilities - Own end-to-end CMDB architecture including CI class models, relationship definitions, and lifecycle standards within ServiceNow - Architect and optimise ServiceNow Discovery and Service Mapping, including identification and reconciliation rules across multiple data sources - Lead integrations with cloud platforms such as AWS, Azure, and GCP as well as on-premise tools and third-party systems - Drive CMDB data quality initiatives including normalization, deduplication, and CI lifecycle automation - Define and monitor CMDB health KPIs, dashboards, and compliance checks through regular audits and remediation efforts - Develop and review advanced CMDB configurations and scripts using JavaScript and the Glide API - Lead platform upgrades, patches, and regression testing related to CMDB - Act as a trusted advisor to stakeholders, platform owners, and leadership, and support major incident and problem management activities - Mentor junior team members and review CMDB changes and designs for quality and governance compliance Required Qualifications - Expert-level hands-on experience with ServiceNow CMDB - Strong expertise in ITOM Discovery, Service Mapping, and Event Management - Deep understanding of CI classes, relationships, and identification and reconciliation rules - Advanced scripting skills in JavaScript, Script Includes, and Glide API within ServiceNow - Solid knowledge of ITIL Configuration Management and ITSM processes - Experience with infrastructure tools such as SCCM, SNMP, and MID Servers - Preferred certifications include ServiceNow Certified Implementation Specialist for CMDB, ServiceNow ITOM Discovery, ServiceNow System Administrator or Application Developer, and ITIL Foundation or higher - Strong leadership, analytical, and stakeholder communication skills - Exposure to multi-domain ServiceNow instances, CMDB transformation or migration projects, AIOps, or regulated industries such as banking, healthcare, or telecom is a plus Why Join Us AceStack offers the opportunity to work on enterprise-scale ServiceNow environments where your expertise will directly shape configuration management strategy and platform quality. This role positions you as a key decision-maker and technical leader within a dynamic IT services organisation.

- Expert-level ServiceNow CMDB experience - ITOM Discovery and Service Mapping expertise - Advanced JavaScript and Glide API scripting - Knowledge of CI classes, relationships, and reconciliation rules - ITIL Configuration Management understanding - Experience with Azure, AWS, or GCP integrations - Familiarity with SCCM, SNMP, and MID Servers - Strong leadership and stakeholder communication skills - ServiceNow certifications preferred