Senior Associate Customer Support

Role Overview As a Senior Associate in Customer Support, you will handle international customer inquiries and resolve billing-related issues through voice-based communication. This position requires strong interpersonal skills and the ability to assess customer needs while maintaining high satisfaction levels in a fast-paced BPO environment. Key Responsibilities - Handle international customer queries and complaints via phone calls with professionalism and patience - Resolve billing issues and discrepancies for customers across different time zones - Assess customer needs and requirements to ensure satisfaction and retention - Maintain accurate records of customer interactions and follow-up actions in the system Required Qualifications - Minimum 1 year of verifiable experience in international BPO voice processes - Excellent verbal and written communication skills in English - Ability to work flexibly across rotational and night shifts - Strong problem-solving abilities and customer-centric approach Why Join Us Tech Mahindra offers a competitive compensation package with lucrative incentives and a supportive work environment. You will benefit from a 5-day work week structure, convenient transportation facilities, and opportunities for career growth in a global organization.

- Minimum 1 year international BPO voice process experience - Excellent communication and presentation skills - Ability to work rotational and night shifts - Strong customer service orientation - Problem-solving and decision-making abilities - Proficiency in customer support systems and tools

- 5-day working week with rotational shift options - Both side cabs facility - Lucrative incentives and performance bonuses - Permanent full-time employment - Work from office setup