Customer Support Executive - Canadian Voice Process

Role Overview Tech Mahindra is urgently hiring Customer Support Executives for its Canadian Voice Process at its Malad and Goregaon locations in Mumbai. This is a full-time, permanent opportunity ideal for candidates with international BPO experience who are confident communicators and looking to grow in a fast-paced environment. With 50 openings available and early applicant advantage, this is a great time to apply. Key Responsibilities - Handle inbound and outbound international voice calls for Canadian process customers - Deliver high-quality customer service while maintaining CSAT scores - Engage in upselling, cross-selling, and retention activities during customer interactions - Follow defined call scripts and processes while meeting average handle time targets - Work effectively across rotational 24x7 shift schedules Required Qualifications - HSC or Graduation completed (graduation not mandatory) - Minimum 6 months of experience in an international voice process - Excellent English communication skills, both verbal and written - Comfortable working rotational shifts including nights and weekends - Prior experience in US or UK voice processes is an added advantage - Ex-Tech Mahindra employees are welcome to apply subject to eligibility Why Join Us Tech Mahindra offers a competitive salary package with attractive performance-based incentives and a one-way cab facility for employees residing within designated boundaries. This is a strong opportunity to build a rewarding career in international customer service with one of India's leading BPO employers.

- Minimum 6 months experience in international voice process - Strong verbal and written English communication skills - HSC or Graduate qualification - Willingness to work rotational 24x7 shifts - Experience in customer service, upselling, or retention preferred - Familiarity with Canadian, US, or UK voice processes is a plus

- One-way cab facility within designated boundaries - Competitive salary package up to 5.5 LPA - Performance-based incentives - Full-time permanent employment - Opportunity to work with a leading global BPO brand