RCM Senior Team Leader

Role Overview Saisystems Health is looking for a Senior Team Leader to lead its Revenue Cycle Management operations in Chennai. This is a high-impact role combining operational leadership, client management, and process automation to drive measurable revenue outcomes. The ideal candidate will bring deep end-to-end RCM expertise and a strong ability to manage large healthcare accounts while mentoring and developing a high-performing team. Key Responsibilities - Oversee the complete RCM workflow including Enrollment, Billing, Claims, Follow-up, Denials, Payments, and Reporting - Monitor and maintain First Pass Resolution Rate at or above 95 percent - Ensure monthly collection targets of 100 percent are consistently achieved within 30 days of the First Bill Date - Manage Credentialing and Enrollment inventory in alignment with broader RCM operations - Identify and implement automation opportunities to eliminate manual tasks and improve workflow efficiency - Debug claim-level issues and simplify work queue processes for greater productivity - Independently manage client expectations, SLA adherence, and escalation resolution with zero preventable escalations - Deliver defect-free, on-time client reporting and maintain cross-functional collaboration with Operations, Technology, and Client Success teams - Lead, coach, and retain the RCM operations team while keeping top-talent attrition below 10 percent - Drive continuous improvement initiatives across all RCM sub-functions and contribute to gross margin improvement for accounts valued at 1 million USD and above Required Qualifications - 8 to 12 years of experience in Healthcare Revenue Cycle Management - Proven track record of managing large accounts and successfully onboarding new clients - Demonstrated experience in process transformation and automation initiatives - Strong analytical and critical-thinking skills to identify revenue leakage and process gaps - Expertise in driving collections from aging and outstanding accounts receivable buckets - Ability to exceed Medicare Fee Schedule benchmarks for Net Collection Rate - Strong stakeholder management and cross-functional collaboration skills - Proficiency in data-driven decision making and performance management Why Join Us Saisystems Health offers a dynamic environment where technology and healthcare operations come together to create real impact. This is a leadership opportunity to shape RCM strategy, drive automation adoption, and build a results-oriented team at a growing organisation.

- 8 to 12 years of RCM experience in a healthcare setting - End-to-end knowledge of RCM processes including Billing, Claims, Denials, and Payments - Experience managing large client accounts and onboarding new business - Strong process transformation and automation implementation background - Analytical mindset with expertise in revenue optimisation and A/R management - Excellent client relationship and escalation management skills - Demonstrated team leadership, coaching, and performance management ability - Familiarity with Medicare Fee Schedule and Net Collection Rate benchmarks

- Leadership role with high visibility across Operations and Client Success - Opportunity to drive automation and AI adoption in RCM workflows - Work with large, complex healthcare accounts valued at 1M USD and above - Collaborative work environment with cross-functional teams