Process Associate - US Medical Billing and Healthcare (Night Shift)

Role Overview Sunknowledge Services Pvt Ltd is actively hiring Process Associates and Management Trainees to support its US Healthcare operations in Kolkata. This is a non-sales, back-office role focused on resolving medical billing and insurance-related queries on behalf of US-based doctors and hospitals. Freshers and candidates with up to 5 years of experience are encouraged to apply, with immediate joining preferred. Key Responsibilities - Handle inbound queries related to US medical billing, insurance claims, and healthcare documentation - Resolve issues raised by healthcare providers including hospitals and individual practitioners - Maintain high accuracy and attention to detail in all process documentation - Ensure timely follow-up and effective communication across all assigned cases - Adhere to quality standards and internal compliance guidelines at all times Required Qualifications - Minimum educational qualification of 12th pass with valid marksheet - Age up to 35 years at the time of application - Comfortable working the night shift to support the US time zone - Strong verbal and written communication skills in English - Good typing speed and basic proficiency in MS Office tools - Analytical mindset with a well-organised and detail-oriented approach Why Join Us Sunknowledge offers a competitive monthly salary along with attendance bonuses, statutory bonuses, and cab facility or transport reimbursement, all within a structured 5-day work week with fixed weekends off. This is an excellent opportunity for freshers and early-career professionals to build a strong foundation in the growing US healthcare BPO sector.

- Minimum 12th pass with marksheet - Age up to 35 years - Willingness to work night shift (US process) - Excellent English communication skills, verbal and written - Good typing speed - Basic knowledge of MS Office - Strong interpersonal and analytical skills - Detail-oriented and well-organised - Available for immediate joining

- Gross salary of 15,000 to 19,000 per month - Monthly attendance bonus of 1,000 - Statutory bonus of 15,000 - Cab facility or transport reimbursement up to 2,500 per month - 5-day work week with Saturday and Sunday off - Night shift allowance applicable