Network and Services Operation Associate

Role Overview As a Network and Services Operation Associate, you will play a crucial role in transforming back office and network operations while reducing time to market and enhancing revenue growth. This position focuses on improving customer experience, optimizing capital expenditure efficiency, and minimizing cost-to-serve. You will work as an individual contributor within a team environment, solving routine operational problems with guidance from supervisors and established guidelines. Key Responsibilities - Manage and process network service billing including invoice generation, payment tracking, and issue resolution to ensure accurate and timely billing for customers - Maintain comprehensive billing records and handle customer inquiries related to network service charges while ensuring compliance with billing policies - Identify and resolve problems caused by information technology infrastructure errors through root cause analysis to minimize adverse business impact - Prevent recurrence of IT infrastructure incidents by initiating corrective actions and implementing process improvements based on identified root causes Required Qualifications - Bachelor's degree or higher qualification in any discipline - One to three years of professional experience in network billing operations and problem management Why Join Us Accenture offers a dynamic platform to grow your career in IT services while working on meaningful projects that transform business operations. You will be part of a supportive team environment where your contributions directly impact customer satisfaction and operational excellence. Note: This role may require working in rotational shifts to ensure continuous operational coverage.

- Network billing operations expertise - Problem management and incident resolution skills - Knowledge of information technology infrastructure - Root cause analysis capability - Customer service orientation - Billing process management - IT operations knowledge - Record maintenance and documentation skills