Network and Services Operation Analyst

Role Overview As a Network and Services Operation Analyst, you will play a key role in transforming back-office and network operations while reducing time to market and improving customer experience. You will manage network service billing operations, handle problem management, and support back-office network operations to ensure efficient service delivery and cost optimization. Key Responsibilities - Manage and process billing for network services including invoice generation, payment tracking, and billing issue resolution - Analyze and solve lower-complexity problems related to network operations and IT infrastructure - Maintain accurate billing records and handle customer inquiries regarding service charges - Ensure compliance with billing policies and meet recovery targets - Perform root cause analysis on incidents and initiate corrective actions to prevent recurrence - Work with peers within Accenture to resolve operational issues and meet performance deadlines Required Qualifications - Any bachelor's degree or higher qualification - 3 to 5 years of experience in network billing operations and problem management - Strong ability to perform under pressure and handle disputes - Capability to meet strict deadlines and adapt to changing requirements - Knowledge of network operations and billing processes Why Join Us Join Accenture and be part of a global organization that values innovation and operational excellence. You will grow your expertise in network operations while contributing to improved customer experience and business efficiency.

- Network billing operations experience - Problem management skills - Ability to perform under pressure - Dispute handling capability - Deadline management skills - Adaptability and flexibility - Any graduate qualification - Compliance knowledge - Customer experience understanding - IT infrastructure knowledge

- Permanent full-time employment - Professional development opportunities - Industry exposure in IT services and consulting - Team-based work environment