IT Service Management Analyst

Role Overview Accenture India is hiring an IT Service Management Analyst to support its Sales Operations function in Bengaluru. This role is ideal for professionals with 3 to 5 years of experience who are looking to work in a fast-paced, digital B2B revenue environment. You will be part of a global professional services leader operating across 120 countries with a workforce of over 784,000 people. Key Responsibilities - Handle and respond to requests received through the generic mailbox in a timely and accurate manner - Maintain and update daily trackers with correct case details and current status information - Coordinate with cross-functional teams and client contacts to gather required inputs and share progress updates - Work on SAP systems for processing tasks and maintaining operational records - Ensure all activities are completed within agreed service timelines and quality benchmarks - Manage stakeholder queries and provide prompt resolutions to issues - Support smooth workflow management and contribute to overall operational efficiency within the team - Demonstrate proactive behaviour and strong attention to detail in all day-to-day tasks Required Qualifications - Any graduation degree from a recognised university - 3 to 5 years of relevant experience in sales operations or a related domain - Working knowledge of SAP systems and operational processes - Strong communication, coordination, and stakeholder management skills - Good time management and the ability to handle multiple tasks simultaneously - Analytical mindset with attention to detail and accuracy in execution Why Join Us Accenture offers a dynamic work environment powered by cutting-edge technology, intelligent operations, and a culture of continuous learning. This is an excellent opportunity to grow your career within one of the world's most recognised professional services organisations.

- Any graduation degree - 3 to 5 years of experience in sales operations or related field - Knowledge of SAP systems and operational processes - Strong communication and coordination skills - Time management and multitasking ability - Proactive problem-solving approach - Attention to detail and accuracy - Ability to manage stakeholder interactions effectively

- Work with a globally recognised professional services brand - Exposure to international clients across 120 countries - Access to advanced technology and intelligent operations platforms - Career growth within a large and diverse organisation