Investigator Support Assistant

Role Overview Labcorp is hiring an Investigator Support Assistant to be part of its Global Investigator Support team based out of Brigade Twin Towers, Yeshwanthpur, Bengaluru. This is a full-time, office-based role with rotational shift timings, offering an excellent opportunity for entry-level candidates to build a career in clinical research operations and investigator site support. You will work closely with global coordinators and cross-functional teams to ensure smooth, compliant, and timely support to investigator sites worldwide. Key Responsibilities - Provide timely operational support to the Global Investigator Support department and execute delegated tasks as per defined workflows - Manage and maintain regular communication with investigator sites via email and approved channels, ensuring all queries and requests are addressed promptly - Prepare and coordinate airway bills, shipping documentation, and follow up on samples delivered in error until resolution - Assist investigator sites with Investigator Portal and Sponsor Portal access, login issues, and related inquiries - Compile and distribute communications regarding new or updated policies and procedures to investigator sites - Search, update, and maintain accurate investigator site data within internal systems for ongoing follow-up activities - Resolve simple to moderate system-generated or globally assigned hold issues and escalate complex matters to global coordinators or management - Document service failures and collaborate with global teams to drive issue resolution in a timely manner - Maintain training records, review SOPs and controlled documents, and ensure compliance with regulatory requirements - Track, analyze, and report workflow metrics as per management-defined timelines - Participate in continuous learning initiatives and complete all mandatory onboarding, corporate, and compliance training programs Required Qualifications - Bachelor's or Master's degree or equivalent educational background - Basic understanding of clinical research processes and operational support functions - Strong written and verbal communication skills in English - High attention to detail with strong documentation and organisational abilities - Proficiency in basic computer applications and ability to work with internal systems - Ability to manage multiple tasks simultaneously, prioritise effectively, and meet deadlines - Willingness to work in a regulated, compliance-driven environment - Customer-focused mindset with a strong commitment to patient safety Why Join Us Labcorp is a globally respected name in clinical laboratory services and drug development support, offering a structured and inclusive work environment where your contributions directly impact patient safety and clinical trial outcomes. This role provides meaningful exposure to global operations, compliance frameworks, and cross-functional collaboration, making it an ideal launchpad for a career in healthcare and clinical research support.

- Bachelor's or Master's degree or equivalent qualification - Basic understanding of clinical research or operational support - Strong written and verbal communication skills in English - High attention to detail and accurate documentation skills - Ability to manage multiple tasks and meet deadlines - Proficiency in basic computer applications and internal tools - Customer-focused approach with emphasis on patient safety - Willingness to work rotational shifts including night shifts - Ability to follow SOPs and defined workflows in a compliance-driven environment - Strong problem-solving skills and sound escalation judgment

- Equal opportunity employer with inclusive work culture - Exposure to global clinical research operations - Structured onboarding and continuous learning programs - Mandatory training and professional development support - Office-based and home-based shift flexibility - Collaborative global team environment