International Voice Process Executive

Role Overview Tech Mahindra is hiring experienced International Voice Process Executives for its Hyderabad office at Hitech City. This is a full-time, permanent opportunity suited for professionals with a strong command of English and prior experience in international voice-based customer support. Immediate joiners are preferred for this role. Key Responsibilities - Handle inbound international customer calls and deliver high-quality service on every interaction - Resolve customer queries related to products and services accurately and within defined timelines - Maintain complete and precise records of all customer interactions using CRM tools - Work closely with internal teams to address complex issues and contribute to process improvements - Consistently achieve performance targets and service quality benchmarks set by the organisation Required Qualifications - Minimum 1 year of experience in an international voice process is mandatory - Excellent spoken English communication skills are essential - Willingness to work rotational night shifts from the office is required - Graduation is not required; candidates from any educational background may apply - Immediate availability to join is a must; candidates with AR calling or healthcare process experience are not eligible Why Join Us Tech Mahindra offers a competitive CTC between 3.8 LPA and 4.7 LPA along with performance-based incentives, referral bonuses, and two-way cab transport, making it an excellent opportunity to grow your career in international customer support within a globally recognised IT organisation.

- Minimum 1 year of experience in international voice process - Excellent English communication skills (spoken) - Comfortable working rotational night shifts - Must be an immediate joiner - Willing to work from office at Hitech City, Hyderabad - Graduation not required - No AR callers, healthcare process, or freshers

- CTC of 3.8 LPA to 4.7 LPA with decent hike on current salary - Performance-based incentives and overtime pay - Referral bonus program - Two-way cab transport facility - 5-day working week with 2 fixed weekly offs - Full-time permanent employment