International Chat Support Executive

Role Overview Tech Mahindra is seeking dedicated International Chat Support Executives to handle customer queries via chat for global clients. This is a non-voice customer support role where you will be the primary point of contact for resolving customer issues in a professional and timely manner. The role offers the opportunity to work with international clients while maintaining high service standards. Key Responsibilities - Handle international customer queries and requests via chat platform professionally and courteously - Provide accurate information and technical support to resolve customer issues within defined service level agreements - Maintain high standards of customer satisfaction by following all process guidelines and protocols - Document all customer interactions in the system and update relevant fields with detailed information Required Qualifications - Graduate or undergraduate qualification in any discipline - Excellent verbal and written English communication skills - Good typing speed with accuracy - Ability to work on night shifts and US timings Why Join Us Tech Mahindra offers comprehensive benefits including both-side cab facility for your convenience. You will work in a professional environment with stable employment and opportunities for career growth in the customer service domain.

- Graduate or undergraduate qualification - Excellent written English communication skills - Good typing speed and accuracy - Ability to handle customer queries professionally - Comfortable working on night shifts and US timings - Experience with chat-based customer support preferred

- Both-side cab facility - 5-day work week - Permanent full-time employment - Professional work environment - Stable career with Tech Mahindra