Engineer

Role Overview Guidehouse is seeking a dedicated Service Desk Engineer to join our user support team in Hyderabad. In this role, you will resolve complex, non-routine technical issues for our global users and provide advice to junior team members. Join our team to deliver top-tier support and implement cost-benefit solutions. Key Responsibilities - Resolve technical issues related to operating systems, MS Office, and hardware. - Diagnose and troubleshoot technical problems through discussions with users. - Route complex issues to next-level IT support staff following correct procedures. - Manage incidents and service requests in ticketing tools like ServiceNow. - Solve non-routine issues and determine innovative solutions through cost analysis. - Work in night shifts to support users in the USA and other global sites. Required Qualifications - Engineering or Science graduate from a recognized university. - Minimum of two years of experience in an IT service desk role. - Strong hands-on experience in managing desktops, laptops, and IT devices. - Solid knowledge of the ITIL framework and ISO 27001 security standards. - Outstanding verbal and written communication skills in English. Why Join Us Guidehouse offers competitive compensation and a flexible benefits package that reflects our commitment to employees. Work in a diverse, equal-opportunity environment that supports your career advancement.