Customer Support Executive

Role Overview Tech Mahindra is looking for a Customer Support Executive to join their customer services team in Noida. In this role, you will be the frontline representative handling inbound live chat interactions, resolving customer queries, and creating a positive experience at every touchpoint. You will work in a fast-paced environment where your communication skills and problem-solving ability will directly impact customer satisfaction. Key Responsibilities - Handle inbound customer queries via live chat, covering billing, rate plans, service activations, credits, adjustments, troubleshooting, and complaints - Identify and create upsell and cross-sell opportunities while assisting customers through the live chat channel - Take complete ownership of each customer issue and ensure accurate, first-contact resolution wherever possible - Actively listen to customers, assess their concerns, and communicate solutions in a calm, clear, and personalised manner - Adhere to work schedules, compliance guidelines, and maintain warm, professional relationships with customers and team members - Contribute to business profitability through proactive sales initiatives and consistent delivery against efficiency and commercial targets Required Qualifications - Any graduate degree from a recognised university - Prior experience in live chat processes, customer services, or the telecoms industry is mandatory - Demonstrated experience with upselling or proactive sales on live chat is mandatory - Excellent written and verbal communication skills with strong chat etiquette - Basic computer proficiency with working knowledge of MS Office applications including Word and Excel - Strong problem-solving, objection-handling, and active listening skills Why Join Us Tech Mahindra offers an open and growth-oriented culture where high performers are given opportunities to develop key skills and expand their contribution beyond core customer support. As you grow in the role, you will gain the experience and flexibility to take on broader responsibilities within the organisation.

- Prior experience in live chat, customer service, or telecoms industry (mandatory) - Experience with upselling or proactive sales via live chat (mandatory) - Excellent written and verbal communication skills - Strong chat etiquette and international chat process exposure preferred - Basic computer proficiency and working knowledge of MS Office - Any graduate degree - Ability to work in a team and manage customer relationships effectively

- Full-time permanent employment - Skill development and career growth opportunities within the organisation - Open and inclusive work culture - Exposure to international chat processes