Customer Support Executive - International Voice Process

Role Overview Tech Mahindra is seeking experienced Customer Support Executives to handle international inbound voice calls in a 24/7 operational environment. This role requires excellent English communication skills and a commitment to delivering exceptional customer service across multiple time zones. You will be part of a dynamic team providing technical and customer support to international clients with opportunities to earn additional incentives beyond the base salary. Key Responsibilities - Handle inbound voice calls from international customers with professionalism and clarity - Resolve customer queries and technical issues efficiently within stipulated timeframes - Maintain detailed call notes and follow up on unresolved customer issues - Adhere to quality standards and performance metrics in a 24/7 rotational shift environment - Contribute to team targets and participate in continuous improvement initiatives Required Qualifications - Minimum 1 year of experience in international inbound voice process - Excellent English communication skills both verbal and written - Comfortable working 24/7 rotational shifts including night and graveyard shifts - Education qualification of 10+2 or higher Why Join Us Earn attractive incentives that can exceed your offered CTC with opportunities for performance-based bonuses. Enjoy employee benefits including two-way cab facility and rotational weekly offs while working with a globally recognized organization.

- Minimum 1 year international inbound voice process experience - Excellent English communication skills - Ability to work 24/7 rotational shifts including night shifts - No AR callers or healthcare experience - Not suitable for freshers - Domestic-only experience candidates should not apply - Ready to join immediately or with maximum 15 days notice period - 10+2 or higher education qualification

- Competitive salary 3.5-4.75 LPA - Performance-based incentives to earn above CTC - Two-way cab facility - Rotational weekly offs - 5-day work week with rotational schedule - Full-time permanent employment - Work from office location