Customer Support Associate - Domestic Voice Process

Role Overview Join Tech Mahindra as a Customer Support Associate specializing in domestic voice processes. You will be responsible for resolving customer queries efficiently through calls and emails while maintaining excellent service standards. This is a full-time permanent position offering immediate joining opportunities for candidates with strong communication skills. Key Responsibilities - Handle incoming customer calls and resolve queries related to domestic voice processes - Respond to customer emails and provide timely solutions - Document customer interactions and maintain accurate records - Escalate complex issues to appropriate teams when necessary - Maintain service quality standards and meet performance targets Required Qualifications - Graduate or undergraduate degree - Fluent in Hindi and English with excellent communication skills - Basic knowledge of customer support roles and responsibilities - Ability to handle calls and manage email communication effectively Why Join Us Tech Mahindra offers a structured work environment with fixed day shifts and rotational weekly offs. Grow your career with one of India's leading IT and business process management companies while building valuable customer service expertise.

- Graduation or undergraduate degree - Fluent Hindi and English communication skills - Basic customer support knowledge - Call handling and email writing abilities - Customer query resolution experience - Complaint handling capability - 0-2 years of work experience

- Fixed day shift with predictable schedule - Two days rotational weekly off - Five-day work week - Permanent full-time employment - Opportunity to work with leading global company